FAQ

To help you get the information you need we have made the following quick list of frequently asked questions. Click on the appropriate question to get the information you need.

1. I have a problem with a product I own from Braun. What should I do?
2. Is it safe to order through Braun.shavers-and-parts.com? What is our security?
3. I need to order replacement Braun Shaver batteries, what should I do?
4. My Braun razor needs to be serviced, what should I do?
5. How much is the shipping cost and how will my order be shipped?
6. Will I have to pay sales tax on my purchase?
7. I don’t see my question here. What should I do?

  1.   I have a problem with a product I own from Braun.  What should I do?

We are not a part of Braun (Gillette), we are just retailers of some of their products. If you need technical assistance with a product you can contact the manufacturers directly at the addresses or phone numbers listed below.

BRAUN USA
Braun
  A  Division of the Gillette Company
    One Gilette Park 4K-16
    Boston, MA02127

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2.    Is it safe to order through Braun.shavers-and-parts.com? What is our security?

It is very safe to order through us. Our security is handled by BigCommerce, one of the worlds leading online store hosting services. Bigcommerce uses secure servers to protect your personal information, including your name, address, and credit card information. BigCommerce uses industry leading 256-bit encryption.  When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until BigCommerce receives it. Shopping online is actually considered fairly low-risk. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

3. I need to order replacement batteries for my shaver?

At present we do not stock replacement batteries but do stock a limited number of complete new replacement power handles.  Braun requires that shavers be sent to an authorized service center to have the batteries replaced.  The batteries used typically contain heavy metals that can not be disposed of in normal household waste.  Braun recycles the batteries when you have them changed out.  You can locate a local service center for batteries by contacting Braun directly by clicking the link below:

Contact Braun Directly 

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We do not do service at this time.  To find a local service center for you razor you can click on the Braun contact link below.

Contact Braun Directly

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5. How much is the shipping cost and how will my order be shipped?

Our default shipping Method is "Free Ground Shipping" for all orders destined inside the USA.  We use USPS Ground Advantage Mail for all free shipping orders except certain items that can only be shipped via UPS ground due to federal shipping regulations.  If you select a different shipping method shipping charges will be added and shown during checkout. 
We charge you what it costs us to ship it via UPS.  We also offer USPS Priority mail shipping at costs based on weight.  We only ship to the 50 United States and Canada and US territories serviced by the US Post Office.

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6.   Will I have to pay sales tax on my purchase?

We are a California based company. If your order is shipped outside of California, you will not be charged sales tax on any of your purchases from our store.  Orders inside California will be charged state sales tax.

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7.  I don’t see my question here. What should I do?

If you don’t see your question answered here, email us with your question and we will try and get back to you as quickly as possible
with an answer. Our email address is

Contact Us

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